Job Description & Responsibilities:

1. Oversee and manage all areas of the restaurant, making final decisions on matters of importance to guest service.
2. Meet restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
3. Control costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation.
4. Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations.
5. Publicize the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.
6. Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
7. Plan menus by consulting with chefs; estimate food costs and profits; adjust menus.
8. Maintain ambiance by controlling lighting, background music, glassware, dinnerware, and utensil quality and placement; monitor food presentation and service.
9. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
10. Ensure positive guest service in all areas; respond to complaints by taking appropriate actions to turn dissatisfied guests into return guests.
11. Investigate and resolve complaints regarding food quality and service.
12. Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.

Work Schedule:

5 days work week, 10 hours per day (including weekends and public holidays).

Requirements:

1. Proven experience as a restaurant manager or similar role.
2. Strong leadership, motivational, and people management skills.
3. Excellent customer service and communication skills.
4. Knowledge of best practices for training staff and managing restaurant operations.
5. Ability to manage multiple tasks.
6. Strong problem-solving aptitude and ability to handle customer complaints.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to JobShine’s PDPA and e2i’s PDPA.