📍 Location: Changi Airport Terminals
🕒 Work Schedule: 6-day work week, rotating shifts
📅 Annual Leave: 12 days
🚌 Staff Transport Provided (for shifts ending after midnight)

As a Customer Service Officer, you will play a key leadership role in ensuring seamless daily operations and an exceptional travel experience for all passengers. You’ll lead and mentor a dynamic team, uphold service excellence, and work closely with Duty Managers to meet service standards set by airline and airport authorities.

• Lead and oversee daily ground operations to ensure service efficiency and customer satisfaction
• Make informed decisions on operational matters to resolve issues promptly
• Guide, train, and motivate both new and existing staff
• Uphold high standards in service quality, grooming, and workplace discipline
• Ensure compliance with safety, security, and SOPs set by the company, airlines, and airport authorities
• Assist the Duty Manager with daily manpower deployment in alignment with operational requirements

• A local diploma in any discipline
• Pleasant, cheerful personality with strong interpersonal skills
• A team player who thrives in a fast-paced environment
• Able to work independently, multi-task, and prioritize effectively under pressure

• Base Salary: $2,500
• Allowances: Shift allowance and OT (Average $200 before probation,$200–$500 after confirmation)
• Transport: Staff transport provided for midnight shifts

Thong Yie Sze (EA Personnel Registration No: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Only shortlisted candidates will be notified.